Frequently Asked Questions
Who sells the products?
Our participating wineries sell and ship the products directly to you. Wine Club Canada and My Wine Canada is not involved in the sale, packing, shipping or delivery of any product. By completing your order, you authorize the relevant parties to fulfill your order.
Who do I call if I have a problem while using the Wine Club Canada website?
Email firstname.lastname@example.org or call us toll free at 1 (888) 892-8812.
What happened to the old website?
The My Wine Canada Wine of the Month Club has a new look! We have updated our website to provide you with the best service possible. All of our premium Wine Club packages remain the same and you can expect the same high quality service and customer care that we have always provided to our members.
How do I access my account online?
Go to WineClub.ca and click on the My Account link in the top right corner. In fact, you can log in from any page on the Wine Club Canada website this way.
What makes you the best Wine Club in the country?
We're very proud of our Wine Club! Here are a few reasons why customers send us such great feedback: - with over 15 years of wine club operations under our belt, we're the most experienced Wine of the Month Club in Canada - we only feature the best Canadian wines – we're truly and proudly all-Canadian - we take you on a virtual tour of different small and large Canadian wineries from coast to coast each month - we feature exclusive and limited release wines that you won't find in local liquor stores in our packages - all wines in our packages are selected by top wine critics and our team of Wine Experts - all wine club packages come with product information, tasting notes, reviews and ratings, and pairing suggestions - you can pause, cancel, or change shipping addresses for your subscription anytime - we have outstanding customer service - all shipping and taxes are always included
I’ve lost my password, what now?
If you have forgotten your password, you can reset it by going to the My Account link in the top right corner of any page on the site, and simply clicking the "Lost your password?" link inside the Login box. A new password will be sent to you via email.
Will my cart selections stay put if leave the site and come back later?
Yes! Make sure that you are logged in so that anything that you put in your cart will be there the next time you log in.
What are the benefits of joining the Wine of the Month Club?
Wine Club Canada is the perfect way for both wine enthusiasts and seasoned experts to discover amazing Canadian wines that you would be hard pressed to find in your local liquor stores. In just a few clicks, a curated selection of high quality VQA wines are on their way to your door every month. In addition to bringing great wines to your door for you to enjoy, we include customized tasting notes and food pairings from esteemed wine experts.
You can also customize your package to include red wine only, white wine only, or a combination of both. For this and many other reasons, a Wine of the Month Club membership also makes a fantastic gift. You can customize your gift package here.
I would like to give a subscription as a gift. How do I do that? What will the recipient receive? What will the sender receive?
You can give your lucky recipient 2, 3, 6, or 12 bottles of wine for any desired number of months. Simply browse our package offerings on our Gift Subscriptions page and click the "Select Options" button for your desired package to choose the type of wine you would like to give (Red & White, Red Only, White Only), the desired term length (1, 3, 6, 9, 12 months), and the month in which you would like the gift to start. Please ensure you enter an email address for your recipient if you would like them to receive a nice note about the gift.
All gift subscriptions are paid up front, so you don't need to worry about any monthly or recurring charges.
What will the recipient receive?
If you had entered an email address for your recipient on the gift selection page, once you have paid for your subscription, your gift recipient will receive an email indicating that you have gifted them a subscription for our Wine of the Month Club. They can then log in on our site to add/change their desired shipping address. If you don't want your recipient to know about the gift, do not enter their email address in the field.
What will the sender receive?
As the sender of the gift, your credit card will be charged for the gift subscription order and you will receive an order confirmation email. If you would like to make any changes to your gift subscription, please contact us for assistance.
Are shipping and taxes included?
Subscription fees are inclusive of shipping, handling, and taxes. If your delivery address is in a remote region of Canada that incurs higher than usual shipping charges, you may be contacted to approve an additional monthly fee to cover the extra shipping costs.
Is rosé wine included in the Red & White package?
Occasionally, an outstanding rosé will be included in the Mixed (red and white) package. All White packs and All Red packs will never contain a rosé.
Is sparkling wine included in the packages?
Occasionally, an outstanding sparkling wine will be included in the package.
When can I expect to receive my package?
Shipments are sent out shortly after the 15th of each month. Typically you can expect to receive your package the third week of each month.
Are there any restrictions on who can receive the shipment?
What happens if nobody is home when the delivery arrives?
We strongly encourage you to make sure that somebody of legal drinking age is available to receive the shipment. Many enthusiasts find it convenient to ship to their place of business or an alternate address where they know for certain the shipment can be received. However, in the event that you’re not home, most carriers will leave a note on your door and reattempt delivery the following day. The customer is responsible for any additional shipment fees that are incurred to redirect a package to a new address and/or attempts to redeliver a package multiple times. Please review our Delivery page for additional information.
Is your website secure, can I feel safe sending through my credit card number and personal information?
We take great pride in the level of security we have introduced into the platform. Credit card details are not stored in the website and we meet or exceed Payment Card Industry (PCI) compliance standards. All payment information is encrypted when transmitted and representatives of Wine Club Canada never have access to your full credit card number. We also employ Secure Sockets Layer (SSL) protocols to enable safe communication across our network.
What happens if my package arrives and some of the product is damaged or broken?
In the rare occasion that product arrives to your door in an unsatisfactory condition, we will work with you and the winery on a resolution that works for all parties.
What is your cancellation policy?
We require 10 business days notice prior to the 15th of each month for any cancellations. Please contact us to cancel your subscription.
What happens if I don’t claim my package?
If you do not claim your monthly package, or you do not pick it up as dictated by the shipping company (ie. from your nearest Canada Post outlet within the given time frame), your package will be returned to the winery. There will be an additional cost to re-ship the package back to you. The customer is responsible for any costs incurred in re-shipping an unclaimed package.
What's the countdown clock for?
The clock counts down to the 15th day of each month which is the last day that folks can sign up to receive the featured wines for that month. Each month, we feature a different amazing winery, so by signing up by the 15th you ensure that you or your recipient will receive those featured wines. You can still sign up from the 16th onwards, but you will receive the featured wines for the following month. Check out some of the wineries that we've featured recently!
I think something on the website is broken. Who should I contact about this?
Please help us provide the best service we can to fellow Wine Club Canada members by reporting any suspected web-related errors to email@example.com or by calling 1 (888) 892-8812.
Still have questions? Email or phone us.
Please feel free to contact us toll free at 1 (888) 892-8812 or email us at firstname.lastname@example.org and we will be happy to help.
Our office hours are between 9am-5pm ET, Monday to Friday and we will always get back to your email within one business day.