Frequently Asked Questions
Benefits
What makes you the best wine club in the country?
We're very proud of our Wine Club!
- We have over 15 years of wine club operations, we're the most experienced Wine of the Month Club in Canada!
- We only feature the best Canadian wines, which means they’re not available in local liquor stores.
- We're truly and proudly all-Canadian — we take you on a virtual tour of different small and large Canadian wineries from coast-to-coast each month.
- Wines are selected by top wine critics and our team of Wine Experts.
- All wine club boxes come with product information, tasting notes, reviews and ratings, and pairing suggestions.
What are the benefits of joining the club?
Wine Club Canada is the perfect way for both wine enthusiasts and seasoned experts to discover amazing Canadian wines that you would be hard pressed to find in your local liquor stores.
In just a few clicks, a curated selection of high quality VQA wines are on their way to your door every month. In addition to bringing great wines to your door for you to enjoy, we include customized tasting notes and food pairings from esteemed wine experts.
You can also customize your package to include red wine only, white wine only, or a combination of both. For this and many other reasons, a Wine of the Month Club membership also makes a fantastic gift.
Do you only deliver Canadian wines?
Yes! We believe Canada has amazing wines. We only partner with wineries in Canada and this includes different regions from BC’s Okanagan Valley to Nova Scotia’s Annapolis Valley.
Are rosé and sparkling wine included?
Occasionally, an outstanding rosé will be included in the Mixed (red and white) package.
Similarly, a sparkling might be included in the White or Mixed (red and white) packages.
Who selects the wines?
Each month, our team of expert wine curators handpicks selections from a different Canadian winery. We focus on showcasing high-quality wines from small, independent producers for a unique tasting experience every time.
Shipping & Delivery
Are shipping and taxes included?
Subscription fees are inclusive of shipping, handling, and taxes. If your delivery address is in a remote region of Canada that incurs higher than usual shipping charges, you may be contacted to approve an additional monthly fee to cover the extra shipping costs.
When can I expect to receive my package?
Shipments are sent out shortly after the 15th of each month. Typically, you can expect to receive your package in the third week of each month.
Are there any restrictions on who can receive the shipment?
Yes – in order to receive products through Wine Club Canada you must be of legal drinking age in the province or territory to which you are requesting those products be shipped.
Further, the recipient of the package must not be intoxicated at the time of delivery. Our preferred shipping carriers may ask for up to 2 pieces of government-issued ID to confirm your age. Please refer to our Terms of Service for further details.
What happens if nobody is home?
We strongly encourage you to make sure that somebody of legal drinking age is available to receive the shipment.
Many enthusiasts find it convenient to ship to their place of business or an alternate address where they know for certain the shipment can be received. However, in the event that you’re not home, most carriers will leave a note on your door and reattempt delivery the following day.
The customer is responsible for any additional shipment fees that are incurred to redirect a package to a new address and/or attempts to redeliver a package multiple times. Please review our shipping policy for additional information.
Do you ship internationally?
At this time, wineries only ship within Canada.
Returns & Cancellations
How can I cancel my subscription?
You can cancel your subscription directly from your account page. We require 10 business days notice prior to the 15th of each month for any cancellations.
What happens if my product arrives damaged or broken?
In the rare occasion that product arrives to your door in an unsatisfactory condition, we will work with you and the winery on a resolution that works for all parties.
Contact and Technical Issues
Who do I call if I have a problem?
Email info@wineclub.ca or call us toll free at +1 (888) 8928812.
How do I access my account online?
Go to WineClub.ca and click on the My Account link in the top right corner. In fact, you can log in from any page on the Wine Club Canada website this way.
Still have questions?
Contact us toll free at 1 (888) 892-8812 or email us at info@wineclub.ca and we will be happy to help.
Our office hours are between 9am-5pm ET, Monday to Friday, and we will always get back to your email within one business day.